Web Site Orders
You can purchase a selection of our teas on this web site (using PayPal)
Please note: if you submit an order on the web site, we reserve the right to refuse your order either partially or wholly if the item(s) ordered is not available or out of stock; or the item(s) ordered is incorrectly described or priced on the web site. If we refuse your order, we will contact you as soon as possible to advise you; and we will refund any payment you have made for the specific item(s) that we are unable to provide.
Christmas / New Year Shutdown
We close at Christmas time for around two or three weeks.
Gift wrapping is available for an order free of charge (although this does not include the individual items). Please just let us know the details (including any message) in the Comments section at Checkout. If we are sending the gift directly to the recipient, we will not not include any price information with the order.
To order from our full range of teas and accessories, or to place a special order, contact us today. Please include your contact details and delivery address. When we receive your order, we’ll inform you if anything is out of stock, what your payment options are, and when your order is likely to be shipped. Give us a call or send us an email and place your order today!
For customers outside New Zealand, please contact us and we will advise whether we are able to process your order. Importation restrictions in certain countries may mean that some teas will be denied entry. This is particularly applicable to Australians; we do not recommend ordering any teas with citrus peels or seeds into Australia.
Orders made on this website use PayPal for payment. For other phone, email and mail orders, we accept payment by online banking to Chapter’s ASB account 12-3048-0408762-00 and by cheque. We also accept payment by Visa, MasterCard and PayPal.
For orders made on this website, the shipping cost options depend on your location and are as follows:
Central Auckland (No Rural Delivery Address) $5.00
Rest of New Zealand (No Rural Delivery Address) $6.50
Rural Delivery New Zealand $9.00
Website orders will usually be processed within 1-2 working days and shipped via Fastway Couriers or NZ Post (Tracked). The delivery time frame will depend on where the order is going and will usually vary from 1-5 working days.
For other orders (placed by phone or email), shipping charges generally range from $3 – $9, depending on the order size, destination and delivery preference (untracked or tracked).
International orders are charged actual postage or courier costs plus 3% – 5% to cover transaction fees (3% for credit card and 5% for PayPal).
Please contact us if you have any specific shipping or shipping rate queries.
Hard-to-Find and Out-of-Print Romance Book Searches
Is there a book that you haven’t been able to find? Or do you want to obtain books from the back list of an author that you have just discovered? Please contact us with your fiction book searches – we will be pleased to assist.
For every $20 book purchase at Chapter instore, we’ll give you a stamp. Once you’ve collected 10 stamps, we’ll reward you with a $20 discount on your next purchase. In lieu of the Book Card programme, mail order prices may be adjusted.
Not sure what to give as a gift? We have lots of options for you. Two of the most popular options are either a gift voucher or a tea gift box (with either 4 or 10 popular teas from our range).