Ordering is simple. Please contact us with your order by phone or fax (we have a toll-free number for people living outside Auckland), mail or email. Please include your contact details and delivery address. We do not charge any ordering or handling fees. When we receive your order, we'll inform you if anything is out of stock and, if so, when your order is likely to be shipped.

Payment

We accept cheques, Visa and MasterCard. Please contact us for our account details if you would like to pay using online banking facilities. For customers outside New Zealand, we accept credit card payment only.

Shipping and Postage

Mail order charges generally range from $3.00 - $10.00, depending on the order size, destination and delivery method (post or courier). Higher charges may apply for large orders or remote areas - we will advise you if this is the case. If your delivery address is a PO Box or in a rural area, actual parcel post costs will be applied. International orders are also charged actual postage costs.

We have provided some postal cost indications for book mail orders below:

• $3.00  for 1 - 2 small paperbacks NZ Post Untracked
• $4.40  for 3 - 4 small paperbacks NZ Post Untracked
• $4.20  for 1 - 2 small paperbacks NZ Post Tracked (NO RD)
• $6.00  for 3 - 4 small paperbacks NZ Post Tracked (NO RD)
• $7.30  for a larger order NZ Post Tracked (NO RD)
• $2.80  extra for Tracked Rural Delivery (RD) Surcharge

We have also provided some postal cost indications for tea mail orders below:

• $3.00  for 100 grams or 200 grams of black, green or fruit tea NZ Post Untracked 
• $4.40  for 300 grams - 500 grams of black, green or fruit tea NZ Post Untracked 
• $4.20  for 100 grams or 200 grams of black, green or fruit tea NZ Post Tracked (NO RD)
• $6.00  for 300 grams - 500 grams of black, green or fruit tea NZ Post Tracked (NO RD)
• $7.30  for a larger order NZ Post Tracked (NO RD)
• $2.80  extra for Tracked Rural Delivery (RD) Surcharge

Please contact us re postal cost indications for herbal teas and white teas (which may be more bulky).

We have provided some courier delivery cost indications for mail orders below (these exclude PO Box and RD addresses):

• $4.00  within Auckland
• $4.00 for a small parcel (1-2 paperbacks or 100-200 grams of tea) NZ-wide
• $6.00 for a medium parcel (3-4 paperbacks or 300-500 grams of tea) NZ-wide
• $7.30 for a shoe box size parcel NZ-wide
• $4.50 extra for Rural Delivery (RD) surcharge

Please contact us re courier delivery cost indications for larger orders.

The shipping cost for Bulk buys, Large orders and Track & Trace orders will generally be in the range of $4.40 - $7.30 (up to a shoe box size). Please contact us if you have any specific shipping or postal rate queries.

Hard-to-find and Out-of-Print Book Searches

Is there a book that you haven't been able to find? Or do you want to obtain books from the back list of an author that you have just discovered? Please contact us with your fiction book searches - we will be pleased to assist.

Loyalty Card for Booklovers

For the book lover, please take advantage of our Book Card.

For every $20 book purchase at Chapter, we'll give you a stamp. N.B. As of August 2011, we are temporarily providing two stamps per full-priced book of $20 or more.

Once you've collected 10 stamps, we'll reward you with a $20 discount on your next purchase.

In lieu of the Book Card programme, mail order charges may be waived.

Gift Ideas

Not sure what to give as a gift? We have a couple of options for you - either a gift certificate or a tea gift box (with either 4 or 10 popular teas from our range).